PRIVACY POLICY
Last Updated: February 20, 2023
Elixir Health, LLC dba ArtemisCalendar (collectively referred to as "Elixir", "we", or "us") understands that you care about how we collect, use, and share information when you interact with our websites, mobile applications, social media sites and handles, email, and online services (our "Services"), and we value the trust you place in us. This Privacy Policy explains:
- the types of information we collect through our Services;
- how we use and protect that information;
- the types of information we may share with others and under what circumstances;
- the choices you have regarding our collection, use, and sharing practices; and
- details regarding our use of third-party cookies and other tracking technologies.
We also include special disclosures for residents of California and Nevada.
This Privacy Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to non-Elixir websites and mobile applications that may link to the Services or be linked to from the Services, nor does it describe the practices of health care providers you may communicate with through the Services. Please review the privacy policies on those websites and applications or from your health care provider directly to understand their privacy practices.
The Services are intended to be used by you to monitor and manage your symptoms and medication dosages relating to your hormone replacement therapy and between you and your health care provider for facilitating communications regarding hormone replacement therapy. The Services do not provide or constitute any health care services itself. The Services cannot and are not intended to replace the relationship between you and your health care provider. The Services are intended as a convenient digital tool for monitoring and managing your symptoms and medication dosages relating to your hormone replacement therapy and for facilitating communication between you and your health care provider.
Data collection and use, including collection and use of personal information and health information, is governed by your Authorization, Consent, and Release to Use and Disclose Health Information ("Consent"), located at https://www.artemiscalendar.com/hipaa-consent, and this Privacy Policy, located at https://www.artemiscalendar.com/privacy-policy.
Information We Collect
Information you give us
Our Services may permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:
- Contact and demographic information.
- If you are a health care provider, information about your professional qualifications and licensure.
- Information you provide when you complete a survey or participate in promotions or marketing campaigns.
- Information you submit to inquire about or apply for a job with us.
- If you contact us, we may keep a record of that correspondence, any information relating to health information about you, account data provided to us within the correspondence and any contact information provided.
- Medical or health information that you provide in the course of using our Services, such as diagnosis, treatment and dosing information, provider notes and instructions, health symptoms, appointment and treatment reminders, and other hormone replacement therapy information.
When you engage in a transaction using a credit or debit card through our Services, we use a third-party payment processor to process your payment and admit taxes based on your location; Elixir does not store payment card information.
Information We Collect From Other Sources
We also may receive information about you from other parties:
- If you are a health care provider, contact information from your patients.
- Contact information, demographic information, and information about your interests and purchases, from consumer data providers.
- Information about your interests, activities, and employment history from social networks and other places where you choose to share information publicly.
- Information about your interaction with ads that we place on third party websites, from online advertising companies.
If you provide information about your health care provider on the Services, then we will collect your and the provider's names, email addresses, and/or phone numbers to send an email and follow up with the provider. You agree that you will obtain any other person's consent before giving us contact information about the other person. You also agree that you will not send us the contact information of a minor. We may inform any other person you mention that you gave us the information about the person.
Information We Collect Automatically
When you interact with the Services, we collect certain information about your use of our Services automatically. This includes:
- Analytics about your interaction with our Services, including traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our Services.
- Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system, and browser type.
- Diagnostics information to help us improve the Services, including, but not limited to, your account activity within the App, such as page views, button clicks, as well as Error reporting relating to password recovery, billing, registration, e-mails, and general App functions.
- Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
- Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Services), including your account ID or username and other information included in your posts.
How We Use Information about You
We may use the information we collect about you for the following purposes:
- To provide you with our products and services, including to take steps to enter into a contract for services, process payments, fulfill orders, resolve technical issues and troubleshooting, send service communications, enable additional features on our Services, facilitate communications between patients and health care providers, and conduct general business operations such as accounting, recordkeeping, and audits.
- To provide you with excellent service and improve and grow our business, including to understand how our Services are being used, understand our customer base and purchasing trends, understand the effectiveness of our marketing, and develop new products and services.
- To protect and secure our Services, assets, network, and business operations, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
- To comply with legal process, such as warrants, subpoenas, court orders, and lawful regulatory or law enforcement requests and to comply with legal requirements regarding the provision of products and services.
How We Share Information about You
We share information as follows:
Health Care Providers
The Services facilitate communication between patients and health care providers. For patients, we use, disclose, and share information and communications between and among you and your health care provider, including personal, health, and other information that you submit to the Services and information submitted to the Services by your health care provider, as authorized under your Consent. For health care providers, we use, disclose, and share information and communications between and among you and your patients, consistent with this Privacy Policy and our Terms of Use for Providers.
Service Providers
We engage vendors to perform functions on our behalf, and they may receive information about you. These vendors are obligated by contract to use information that we share only for the purpose of providing these services. The business functions our vendors support include: billing and collection; auditing and accounting; professional services; analytics services; security; IT; and marketing emails.
Online Advertising Companies
We work with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the internet and then use that information to measure and target ads.
Social Media Platforms
If you interact with us on social media platforms, then the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook "like" button), then both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.
Other Uses and Disclosures
We share data with other companies who may sell services of interest to you. For example, we may use and disclose information for certain research purposes; however, we will inform you and, if required, obtain your consent for using or disclosing information for these purposes.
Government Entities
We also may share data when we believe in good faith that we are lawfully authorized or required to do so to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests, or where necessary to protect our property or rights or the safety of our employees, our clients, or other individuals.
Potential Purchasers of Our Business
We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat information about you the same as described in this Policy.
Your Options and Rights Regarding Your Information
Your Account
Please visit the Settings page to update your account information.
Email Unsubscribe
If at any time you would like to unsubscribe from receiving future emails, then you can click the unsubscribe link at the bottom of any email newsletter, or email us at contact@artemiscalendar.com and we will promptly remove you from marketing and notification correspondence. Emails of critical importance, such as billing, customer support, and account statements, may continue to be sent to promote core functionality and the bringing of important notices to your attention in a timely manner. If you wish to end your service and end all email correspondence, then you can do so by closing your account in the Settings page, which also will delete your account data permanently.
Your California Privacy Rights
The California Consumer Privacy Act ("CCPA") provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights.
Right to Opt Out of Sale of Personal Information to Third Parties
You have the right to opt out of any sale of personal information about you by Elixir to third parties. To exercise your right to opt out of the sale of your personal information, please visit our "Do Not Sell My Personal Information" webpage.
Right to Know and Request Access to and Deletion of Personal Information
You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You also have the right to request in certain circumstances that we delete personal information that we have collected directly from you.
How to Submit an Access or Deletion Request
You may submit a request to exercise your rights by:
- By emailing us at contact@artemiscalendar.com
Special Information for Nevada Residents
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. If you are a Nevada resident and would like to make such a request, please email contact@artemiscalendar.com.
Changes to This Policy
We may make changes to this Policy from time to time. The "Effective Date" at the top of this page indicates when this Privacy Policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.
For questions about our privacy practices, contact us at: contact@artemiscalendar.com